Exablaze Privacy Policy

This privacy policy sets out how Exablaze Pty Ltd (ABN 97 163 908 183) ("Exablaze" or "we") uses and protects any information that you give Exablaze.

Exablaze is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Exablaze may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

What we collect

We may collect the following information:

  • Name and job title
  • Contact information such as addresses, telephone numbers and email addresses
  • Other information relevant to customer surveys and/or offers

We collect most of this information directly from you where possible. This information may be provided by you:

  • In forms you fill out
  • Face-to-face meetings
  • Email messages you send to us
  • Via our Website
  • During telephone conversations
If you contact us, we may keep a record of that contact.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Provide you with updated information about our products and services
  • Provide you with information about other products and services which you may have an interest in

Improve our products and services

With your consent, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

We use service providers to help us maximise the quality and efficiency of our services and our business operations. This means individuals and organisations outside of Exablaze, such as mail houses, IT service providers, website hosts and back-up service providers, will sometimes have access to personal information help by Exablaze and may use it on behalf of Exablaze. We require our service providers to adhere to strict privacy guidelines and only use this information for authorised purposes.

Security

Exablaze are committed to ensuring that your information is secure, accurate and up-to-date. In order to prevent unauthorised access or disclosure, we will endeavour to take all reasonable steps to keep secure any personal information we hold about you.

Your information may be stored in hard copy or electronically. Any information we hold electronically is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by Exablaze.

No data transmission over the internet can be guaranteed to be 100% secure so Exablaze cannot give absolute assurance that the information you provide to us via the internet will be secure at all times.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. The cookie helps analyse web traffic or allows you access to certain functionality of the site or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For more information on cookies, see allaboutcookies.org

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, indicate in your message that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
  • If you believe that any information we are holding on you is incorrect or incomplete, inaccurate, irrelevant, out-of-date or misleading, please write to or email us at [email protected] as soon as possible. We will promptly correct any information found to be incorrect.
  • If at any time you want to know what personal information we hold about you, you are welcome to request access to your records by emailing [email protected]. Our file of your information will usually be made available to you within 14 days.
  • If you wish to have your personal information deleted, please let us know at [email protected] and we will take all reasonable steps to delete it unless we need to keep it for legal, auditing or internal business reasons.